Frequently Asked Questions
Frequently Asked Questions
If you have a missing or incorrect item in your order, please contact us within 3 days of your order being received.
Before contacting us about a missing item, follow the steps below:
Check if any of the items are being delivered separately, or are cancelled and/or not yet shipped
Go to My Account > Orders
Choose the order you wish to track
Click the “Order Details” button for more information
If you still cannot find your missing item or the item is incorrect, please select Contact Us below and provide us with the following information:
The number of items missing
The product title of the missing items
Whether the order received was received in a good condition and sealed i.e. the box or parcel was not tampered with
Whether someone else received the order on your behalf. e.g. reception
Please note that rescheduling your delivery is only possible if:
You have received an SMS confirming your scheduled delivery date.
Your order is being delivered by the Sunshine Express Delivery Team or by the third-party courier partner. The Order Tracking page displays which courier is delivering your order.
To reschedule your delivery, follow the below steps:
Go to My Account > Orders
Select the order you wish to reschedule
A “Reschedule Delivery” button will be displayed if your order is eligible for rescheduling
Click “Reschedule Delivery” to view a calendar of available delivery dates
Choose a new delivery date from the available options and click “Save Date”
A confirmation message will be displayed to confirm that the rescheduling has been successful.
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Standard delivery is FREE for orders totalling R10 000.00 for local deliveres within 10km radius . You can view all our delivery options below to find out how much it costs and also about premium options for a speedier delivery.
Heavy / Bulky goods are delivered by a two-man team from the Sunshine Express Team or one of our third-party couriers at a R200 surcharge per order.
Local Delivery are charged per KM
We will deliver your order by the Estimated Delivery Date provided in your Payment Confirmation or Order Placed email.
To track your order:
Go to My Account > Orders
Choose the order you wish to track
Click the ‘Track’ button
This is the most current tracking information we have for your order. If this date changes, we will let you know as soon as possible via email or SMS.
If the estimated delivery date for your order has passed and your tracking information hasn't changed, please select the Contact Us button below.
We will deliver your order by the Estimated Delivery Date provided in your Payment Confirmation or Order Placed email.
To track your order:
Go to My Account > Orders
Choose the order you wish to track
Click the ‘Track’ button
This is the most current tracking information we have for your order. If this date changes, we will let you know as soon as possible via email or SMS.
If the estimated delivery date for your order has passed and your tracking information hasn't changed, please select the Contact Us button below.
On select orders, we may be able to change your order from delivery to collect. If you want to request a change from delivery to collect, select Contact Us below to provide us with the required order information.
On select orders, we may be able to change your order from delivery to collect. If you want to request a change from delivery to collect, select Contact Us below to provide us with the required order information.
Yes we do deliver Nationally .
Sunshine Cash and Carry EXPRESS is an on-demand grocery delivery service offering same-day delivery in many areas.Customers can order groceries via the app or website, which are then picked and packed by personal shoppers before being delivered.
Yes we do deliver Nationally .
Sunshine Cash and Carry EXPRESS is an on-demand grocery delivery service offering same-day delivery in many areas.Customers can order groceries via the app or website, which are then picked and packed by personal shoppers before being delivered.
Download the Sunshine Cash and Carry Express! app from the Apple App Store, the Play Store or Hauwei App Gallery. Login or register an account, set your address and start shopping. You can select items via the isle or occasions sections within the cart limitation of 35 items. Once your virtual trolley is full, click on the cart emoji at the bottom of the screen and proceed to the check out. Follow the prompts and ensure your address is correct. Once you have completed your secure payment you are able to track the status of your delivery. Additionally, you will receive notifications informing you of the order progress. Your delivery will be with you in as little as 60 minutes.
Download the Sunshine Cash and Carry Express! app from the Apple App Store, the Play Store or Hauwei App Gallery. Login or register an account, set your address and start shopping. You can select items via the isle or occasions sections within the cart limitation of 35 items. Once your virtual trolley is full, click on the cart emoji at the bottom of the screen and proceed to the check out. Follow the prompts and ensure your address is correct. Once you have completed your secure payment you are able to track the status of your delivery. Additionally, you will receive notifications informing you of the order progress. Your delivery will be with you in as little as 60 minutes.
Placing an order on Sunshine Cash and Carry Express! is so easy.
Step 1: Set your location. Ensure it is as accurate as possible to ensure speedy, accurate delivery.
Step 2: Pick the items you wish to purchase.
Step 3: At checkout choose a payment method and ensure your details are correct.
For safety reasons we might ask you to verify your details via your bank's portal. Once complete, place your order and your goodies will be delivered fast fast!
Placing an order on Sunshine Cash and Carry Express! is so easy.
Step 1: Set your location. Ensure it is as accurate as possible to ensure speedy, accurate delivery.
Step 2: Pick the items you wish to purchase.
Step 3: At checkout choose a payment method and ensure your details are correct.
For safety reasons we might ask you to verify your details via your bank's portal. Once complete, place your order and your goodies will be delivered fast fast!
The best way to find out if we deliver in your area, is to download the app, set your location and a notification will appear telling you if we are available in your area or not.
Gauteng- All areas
Eastern Cape, Free State, Gauteng, KwaZulu-Natal, Limpopo, Mpumalanga, Northern Cape, North West, and Western Cape
The best way to find out if we deliver in your area, is to download the app, set your location and a notification will appear telling you if we are available in your area or not.
Gauteng- All areas
Eastern Cape, Free State, Gauteng, KwaZulu-Natal, Limpopo, Mpumalanga, Northern Cape, North West, and Western Cape
Yes, you can still place an order even if you can't find the items you were looking for.You can use the khayalethu@sunshinecashandcarry.co.za to request for quote .
Yes, you can still place an order even if you can't find the items you were looking for.You can use the khayalethu@sunshinecashandcarry.co.za to request for quote .
